How can we help?
Answers about trials, what you pay, delivery, and sending an item back.
Browse by topic
- Starting a trialWhat a home trial is and how to begin one.5 articles
- What you payThe trial fee, the deposit, and what happens to both.5 articles
- VerificationThe checks that run before an order is released.3 articles
- Delivery and your trialWhen your trial starts, how long it runs, and where your item is.4 articles
- Keeping your itemBuying the item you have been trialling.3 articles
- Returning your itemSending it back, and getting your deposit returned.4 articles
- Your accountYour details, and the trials you have running.3 articles
- Product questionsQuestions about an item itself, rather than the trial.1 article
Popular questions
- What is a paid home trial
- What do I pay at checkout
- What is the trial fee
- What is the deposit
- How long is my trial
- When does my trial start
- What happens to the fee and deposit if I keep the item
- When do I get my deposit back
Still need help?
Send us a message and customer support will reply by email within 24 hours.