Contact us
Nearly everything is answered in the help centre. Anything it does not cover, send us a message and a person will reply by email.
On this page
Start here
The help centre covers trials, what you pay, verification, delivery, keeping an item and sending one back. If it does not answer your question, contact us here and customer support will reply by email within 24 hours.
Email us
If you would rather write, these reach the right people. We reply within 24 hours.
- An order or a trial
- support@trialcove.com
Include your order reference if you have one. It saves a round trip. - Anything else
- hello@trialcove.com
- Data and privacy
- privacy@trialcove.com, including requests to see, correct or delete your data.
By post
Write to us at our registered office:
Renticy Limited
Stafford Education & Enterprise Park
Weston Road
Stafford
ST18 0BF
United Kingdom
Do not send an item back to this address. Returns are arranged for you, and the returning your item answers cover how.
Complaints
If something has gone wrong and an ordinary reply has not sorted it, there is a separate complaints process with a named route to an independent body if we cannot agree. See making a complaint.