Delivery and collection

Standard delivery

2 to 4 days, tracked, included in the trial fee.

Tracking

You get a tracking link by email as soon as it is on its way, and a text on the morning of delivery with a time window.

Signature

Someone needs to be in. If nobody is, the carrier will leave a card and try again the next working day, or you can redirect to a neighbour or a collection point.

What is in the box

The item and its accessories. Keep the packaging until you have decided — it makes sending it back much easier if you do.

Your trial starts on the day the item is delivered, not the day you place the order. Time in transit is never counted against your four weeks.

If delivery is delayed for any reason, your trial simply starts later. You will see the confirmed end date in your account once the item has arrived.

Bikes, treadmills, rowing machines, barbecues and anything else that needs two people are delivered by a scheduled carrier rather than a parcel service.

Booking

The carrier calls or texts to agree a date, usually within a week of your order.

Where they will put it

To a ground-floor room of your choice. Let us know at checkout if access is awkward — narrow stairs, a lift, a long path — so the right crew comes.

Assembly

Items arrive assembled or part-assembled as described on the listing. We do not charge separately for assembly where it is included.

Book the return from your account when you have decided. Choose a collection from your address, or a drop-off at a parcel shop, and print the label we send you. Both directions were covered by the trial fee, so there is nothing further to pay.

Parcel items

Book a collection from your address, or drop the parcel at any of the carrier’s collection points.

Large items

Book a collection slot from your account and a two-person crew will come and take it away.

Your deposit

Released the moment it goes back, and in your account within 3 days.

Cost

Nothing. Collection is already covered by the trial fee you paid at the start.

UK mainland addresses, including Northern Ireland. We do not currently deliver to the Channel Islands, the Isle of Man, or outside the UK.

Some large items are mainland Great Britain only, because of the carriers who handle them. Where that applies, it is stated on the listing before you order.

If an item arrives damaged, incomplete, or is not what the listing described, tell us within 48 hours and we will collect it and refund everything you have paid, including the trial fee. You should not be out of pocket for our mistake.

If a delivery does not turn up when it should, contact us and we will chase the carrier. Your trial cannot start until the item is with you, so a delayed delivery never shortens your trial.