What is a paid home trial

A paid home trial lets you live with an item at home before deciding whether to buy it.

You pay a trial fee and a refundable deposit at checkout. The item is delivered to you, and your trial runs for four weeks from the day it arrives.

At the end of the four weeks you either keep the item and pay the balance of its price, or send it back. Sending it back is an ordinary outcome, not a complaint.