Help centre
Delivery and your trial
When your trial starts, how long it runs, and where your item is.
- When does my trial startYour trial starts on confirmed delivery.
- How long is my trialFour weeks, on every product.
- Where is my deliveryYour trial has not started yet if the item has not been delivered: the four weeks run from confirmed delivery.
- My item has not arrivedYour trial starts on confirmed delivery, so a trial you have not received has not started and no time has been lost from it.
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