My item has not arrived
Your trial starts on confirmed delivery, so a trial you have not received has not started and no time has been lost from it.
The point at which a delivery is treated as late, and what happens then, is not confirmed yet. Contact us with your order reference and we will pass it on.
Not written yet
- TODO: After how long a delivery is treated as late, and what we do at that point.
- TODO: Whether the customer or trialcove.com raises it with the carrier.