The item is damaged, what happens
Contact us with your order reference, and we will pass it on.
What is deducted, and how that is decided, is not confirmed yet. We are not going to guess at it here, because it is the answer you would act on.
Not written yet
- TODO: What counts as damage as against ordinary use during a trial.
- TODO: Whether anything is deducted from the deposit, how the amount is decided, and whether the customer sees the evidence before a deduction is made.
- TODO: What happens where the damage is worth more than the deposit.
- TODO: Whether a fault that was already there is handled differently.