My verification failed, what happens now
Your order is not released until the checks are complete, so if verification has not passed the item has not been sent.
What happens next is not confirmed yet. Contact us with your order reference and we will pass it to someone who can look at your case.
Not written yet
- TODO: Whether a customer can retry verification, and how.
- TODO: Whether the trial fee and deposit are refunded when verification does not pass, and how quickly.
- TODO: Whether the customer is told the reason, and what they are told.