Product questions

Questions about the product itself

If your question is about the item rather than the trial, the retailer or brand who make it are the right people to ask. Specification, sizing, compatibility, what something sounds like, whether a particular model suits you: they know their own products, and we would only be repeating them at second hand.

Every listing shows who sells and ships the item. Their own support can answer the product question properly.

Anything about the trial itself, what you pay, verification, delivery, returning an item or your account, is ours, and the rest of this help centre covers it.

Not written yet

  • TODO: Where each retailer’s own support contact is held, so the chat and this article can link straight to it rather than telling the customer to find it.

Was this helpful?

Still need help?

Send us a message and customer support will reply by email within 24 hours.